Black Swan Bookshop  (ABN 79205516209) complies with Australian Consumer Law.  In the event of a major fault or defect a full refund will be provided.

Gift vouchers are valid for 3 years from date of purchase and are not refundable.

Change of mind: if you change your mind about a purchase you may exchange for another item(s) within 30 days of the date of purchase. The original shipping charge cannot be refunded for change of mind returns, nor can its value be transferred to the new item. You will be responsible for any costs involved in returning the item(s) to us and in sending the new items to you.  Goods must be received by us in saleable condition for an exchange/refund to be possible.  If the new item(s) cost more than the original purchase you will be required to pay the difference.  If they cost less we can either refund you the difference or issue a gift voucher for this value, at our discretion.  Please note refunds can only be processed to the credit/debit card used for the original purchase.

If your item arrives damaged we can arrange for a replacement.  Please contact the shop in the first instance on (0459279011) or by email to blackswantas@gmail.com

If the item you received is not what you ordered, or if you have any other concerns about your order, please contact the shop on (0459279011) or by email to blackswantas@gmail.com